Frequently Asked Questions

Please check this section to find answers to some frequently asked questions and support issues. Click on the plus sign (+) to view the answers. If you cannot find answers to your questions here, be sure to contact us.

First, check your email for a Welcome email from Signal Trading Group. This email provides a link to the Login page along with your login and password. If you did not receive it, email us at info@sigtg.com or call us at 513.288.1134.

For security purposes, you are assigned a system generated password to protect your account. You cannot change your password. If you lost your password, we can help you reset it. Please contact us at info@sigtg.com.

To cancel your subscription, begin by logging in to your membership account, and select the option to Cancel Your Subscription. You may also cancel your subscription by contacting us at info@sigtg.com or calling 513.317.9839.

To reach our technical support, you can send an email outlining your issue to info@sigtg.com or call us at 513.288.1134.

To access any of our TradeStation® systems, you must have an active TradeStation® account. Signal Trading Group offers 30-day trials to each of our systems. If you continue with the service after the trial period, your brokerage account will debited for the subscription fee each month the service is active. Signal Trading Group, LLC will not have access to your brokerage account.

Need Additional Support?

If you didn’t find what you need in the FAQ section, please contact us with your specific question.

Email: info@sigtg.com

Phone: 513.288.1134